Personal Issue - Consumers who purchase nonrefundable tickets, but are unable to travel for a personal reason, such as being sick or late to the airport, are not entitled to a refund.Non-refundable tickets - Consumers who purchase non-refundable tickets are not entitled to a refund unless the airline makes a promise to provide a refund or the airline cancels a flight or makes a significant schedule change.In the following situations, consumers are not entitled to refunds except under very limited circumstances: Fully refundable ticket - Consumers who purchase fully refundable tickets are entitled to a refund when they do not use the purchased ticket to complete their travel.Learn more about lost, delayed, or damaged baggage.If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT.Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. Airlines may have different policies to determine when a bag is officially lost.Baggage Fees - A consumer is entitled to a refund if the consumer paid a baggage fee and his or her baggage has been declared lost by the airline.Note: In situations where you have purchased an optional service and that amenity either does not work or is not available on the flight, you may need to notify the airline of the problem to receive a refund.Optional Service Fees - A consumer is entitled to a refund of fees paid for an optional service (for example, baggage fees, seat upgrades, or in-flight Wi-Fi) if the consumer was unable to use the optional service due to a flight cancellation, delay, schedule change, or a situation where the consumer was involuntarily denied boarding. ![]() For example, if the consumer purchased a first-class ticket and was downgraded to economy class due to an aircraft swap, the consumer is owed the difference in fares. Class of Service Change - A consumer is entitled to a refund if the consumer was involuntarily moved to a lower class of service. ![]() DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis. ![]()
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